USE CASE
Bug tracking when the person reporting isn't on your team
Jira, Linear and the rest are built on one assumption: whoever files the ticket knows what a severity level is. On client work that assumption is false from the first report onwards.
Two different jobs that get treated as one
Tracking a bug and reporting a bug are separate problems. Your tracker solves the first one well: states, assignees, sprints, history, the whole apparatus of getting work done.
It solves the second one badly for anyone outside the team. Hand a client a ticket form with severity, component, environment and reproduction steps, and one of two things happens. They abandon it and send you an email instead, or they fill it in with guesses that a developer then has to unpick.
The usual workaround is to appoint a translator. Someone on your side reads the client email, works out what actually happened, and writes the real ticket. That person is doing unpaid data entry, and they are the bottleneck for every bug on every project.
Why a client seat in your tracker is the wrong fix
The obvious answer is to add the client to the board. It rarely survives contact with reality.
The interface is built for engineers, so they still will not use it. And a seat exposes your internal board — the ticket titled “fix the mess from the rushed launch”, your developer's comment about the client's own copy, your sprint velocity. Most agencies discover this the week after they hand out the login.
Keeping the reporting surface separate from the tracking surface solves both problems at once. The client sees a page and a comment box. Your team sees the board.
The reporting front end
Your client clicks the thing that is broken and types what happened. No fields to understand, no account, no extension. That is the whole reporting interface, and it is the reason reports actually arrive.
What reaches your team is a structured report: the description, a screenshot of the page as they saw it, the exact URL, where on the page they clicked, and the browser, operating system and viewport. Console logs too, when the widget captured them.
Then it goes where your team works. Connect ClickUp, Slack, Jira, Trello, Asana, Notion or Zapier and the report becomes a task on the board you already run, screenshot attached, linked back to the original record. Your tracker stays your tracker.
Frequently asked questions
Does tapko.app replace Jira or Linear?
No, and it is not trying to. Those are built for engineers managing engineering work, and they are good at it. tapko.app is the reporting front end for the people who are not engineers — clients and stakeholders — feeding structured reports into whichever tracker your team already runs.
Why not just give clients a login to our tracker?
Two reasons. They will not use it — a form with severity, component and assignee fields is an engineering form, and a non-technical reporter abandons it or fills it in wrongly. And a seat in your tracker exposes your internal board, your ticket titles and your team's comments to the client.
What makes a bug report reproducible?
The page it happened on, what the reporter saw, and the environment they saw it in. tapko.app captures all three automatically — screenshot, exact URL, click position, browser, operating system and viewport — so a developer does not have to reconstruct them before starting.
How many client sites can I track?
Unlimited on Pro at $49 per month. The free plan covers one project forever with unlimited team members and no credit card.