1. Introduction
Welcome to Tapko. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our visual website feedback tool service.
Tapko provides a visual feedback tool that allows agencies and their clients to capture and manage website feedback efficiently. This policy applies to all users of our service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, phone number, name, and company details when you sign up
- Payment Information: Billing details and payment card information (processed securely through our payment provider)
- Visual Feedback Content: Text, voice recordings, screenshots, and annotations submitted through our visual feedback tool
- Communications: Messages you send us through contact forms, support tickets, or email
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: Browser type, operating system, device type, screen resolution
- Technical Data: IP address, cookies, log data, and similar tracking technologies
- Visual Feedback Metadata: URL where visual feedback was submitted, timestamp, device and browser details
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Tapko service
- Process transactions and send transaction notifications
- Respond to your comments, questions, and customer service requests
- Send you technical notices, updates, security alerts, and administrative messages
- Monitor and analyze trends, usage, and activities to improve user experience
- Detect, prevent, and address technical issues and fraudulent activity
- Comply with legal obligations and enforce our terms of service
- Send marketing communications (with your consent, where required)
4. Data Sharing and Disclosure
4.1 Service Providers
We share data with third-party service providers who help us operate our business:
- Cloud hosting providers (data storage and infrastructure)
- Payment processors (billing and transactions)
- Email service providers (communications and notifications)
- Analytics providers (usage tracking and performance monitoring)
4.2 Business Transfers
If Tapko is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Secure data centers with physical security measures
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a structured format
- Objection: Object to processing of your personal data
To exercise these rights, please contact us at privacy@tapko.com.
7. Contact Us
If you have any questions about this privacy policy, please contact us: