Privacy Policy

1. Introduction

Welcome to Tapko. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our visual website feedback tool service.

Tapko provides a visual feedback tool that allows agencies and their clients to capture and manage website feedback efficiently. This policy applies to all users of our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, phone number, name, and company details when you sign up
• Payment Information: Billing details and payment card information (processed securely through our payment provider)
• Visual Feedback Content: Text, voice recordings, screenshots, and annotations submitted through our visual feedback tool
• Communications: Messages you send us through contact forms, support tickets, or email

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on the platform
• Device Information: Browser type, operating system, device type, screen resolution
• Technical Data: IP address, cookies, log data, and similar tracking technologies
• Visual Feedback Metadata: URL where visual feedback was submitted, timestamp, device and browser details

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Tapko service
• Process transactions and send transaction notifications
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent, where required)

4. Data Sharing and Disclosure

4.1 Service Providers

We share data with third-party service providers who help us operate our business:

• Cloud hosting providers (data storage and infrastructure)
• Payment processors (billing and transactions)
• Email service providers (communications and notifications)
• Analytics providers (usage tracking and performance monitoring)

4.2 Business Transfers

If Tapko is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests).

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@tapko.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our service
• Improve our service and user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal data remains protected in accordance with this privacy policy, including the use of standard contractual clauses approved by relevant authorities.

10. Children's Privacy

Tapko is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@tapko.com.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through the service
• For material changes, obtain your consent where required by law

We encourage you to review this privacy policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: privacy@tapko.com
• Support: support@tapko.com
• Address: [Your Company Address]

13. Region-Specific Information

For European Economic Area (EEA) Residents

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

For California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of your personal information. Note: We do not sell your personal information.